FAQ's
What size should I order?
Check our size guide before purchasing. We recommend you lay a t-shirt that fits you well on a flat surface and take measurements. Compare those measurements with the measurements in our size guide on our individual product pages.
Do you ship internationally?
We ship to most countries. See our country shipping list here.
How long will it take to get my order?
Our products are printed to order (not printed in advance). Average / estimated time for fulfilment, shipping and delivery (EDT) is 3 weeks. Some deliveries can take longer, or may be delivered faster. EDT is an estimate only. It’s not a guarantee. That said, we work hard to meet our delivery estimates.
How we calculate estimated delivery time (EDT).
If you’re ever in a situation where you haven’t received your order and its past the EDT, please allow a few more days before getting in touch with us at support@sherte.com.
How we calculate estimated delivery time (EDT).
If you’re ever in a situation where you haven’t received your order and its past the EDT, please allow a few more days before getting in touch with us at support@sherte.com.
Is it possible to track my order?
Yes. We provide a tracking code so that you can track your order at every stage of the delivery process.
What is your returns and refunds policy?
Please read through the conditions under which we accept/do not accept returns and issue/do not issue refunds. Likewise, please contact us first before returning any products – see ‘How do I report a problem with my order’.
Will I pay customs, duties, taxes?
You might, when crossing international borders, shipments go through an import procedure determined by the custom’s law in your destination country. Taxes and duties are calculated according to your shipping destination.
How do I report a problem with my order?
Email us at support@sherte.com. Include a detailed description of the problem and your order number. In the case of misprinted/damaged/defective items please include relevant photos. Sherte may require a photo submission with your problem report to begin a reshipment. It’s always best to include photos with your initial problem report to avoid delays.